Frequently Asked Questions

GO TO THE “My Invoices” page – there is a link to create a new Direct Debit Mandate

Yes – this is Health Assured’s new invoice portal and all the links are genuine. However do not hesitate to contact us if you are unsure or require further clarity.

No – Health Assured never ask for card details, especially within an email.

No – No card payments details are stored by Health Assured.

Because we do not store card details to ensure your security at all times.

It may be that we are waiting to post your payment against the invoice or it may be that we couldn’t find your payment. Please contact us by phone or via the live chat to discuss further so that we may rectify the issue.

Health Assured will receive your query and respond to you directly by email or phone to answer your questions.